WASH Institute - Emergency Security Response Proposal

Executive Summary

• Immediate response to security incidents affecting your web properties
• Forensic investigation to understand the attack and scope of damage
• Server restoration and data recovery to restore normal operations
• Root cause analysis to prevent recurrence
• Comprehensive remediation plan with actionable recommendations

EMERGENCY RESPONSE SERVICES

Security incidents require immediate, expert response to minimize damage and restore services quickly.

This proposal covers emergency incident response where the full scope of damage is unknown at the outset. Work proceeds on an hourly basis with regular updates until the situation is resolved and a complete remediation plan is delivered.

1. SCOPE OVERVIEW

INCLUDED

Emergency Response Coverage

• Immediate incident assessment and containment
• Forensic investigation of security breaches
• Server and data restoration coordination
• Root cause analysis and security assessment
• Comprehensive remediation planning
• Stakeholder communication and consultation
• Documentation of findings and recommendations

Note on Project Scope:

During security incidents, the full extent of damage is typically unknown at the start. This proposal provides emergency response services on an hourly basis, with work continuing until the incident is fully investigated, systems are restored, and a complete remediation plan is delivered.

2. PROPOSED WORK

PHASE 1

Emergency Response & Assessment

□ Immediate response to secure compromised systems
□ Assess scope of security breach across all properties
□ Implement emergency measures to protect users and data
□ Quarantine affected systems to prevent further damage
□ Initial attack vector identification

PHASE 2

Forensic Investigation

□ Analyze server logs and access patterns
□ Identify attack methods and entry points
□ Create detailed timeline of the security incident
□ Catalogue all affected files and systems
□ Document attacker's methodology and actions
□ Trace complete attack chain from entry to impact

PHASE 3

System Restoration & Recovery

□ Coordinate with hosting provider for clean backup restoration
□ Verify file integrity across all restored systems
□ Create secure backups of recovered data
□ Establish version control for critical files
□ Confirm all sites restored to pre-incident state

PHASE 4

Root Cause Analysis

□ Identify primary vulnerabilities that enabled the attack
□ Analyze why existing security measures failed
□ Research platform-specific security best practices
□ Document comprehensive lessons learned
□ Develop prevention strategies and security recommendations

PHASE 5

Remediation Planning & Consultation

□ Stakeholder consultation to assess requirements
□ Evaluate remediation options for each affected system
□ Develop priority-based action plan
□ Create detailed implementation checklists
□ Recommend security tools and configurations
□ Document resource requirements and timelines

3. DELIVERABLES

✓ Attack Investigation Report - Forensic analysis with detailed incident timeline and affected systems catalogue
✓ Root Cause & Security Analysis - Vulnerability assessment with prevention strategies and security checklist
✓ Remediation & Action Plan - Priority-based implementation roadmap for all affected systems
✓ System Restoration - Coordination and verification of clean backup restoration
✓ Secure Backups - Version-controlled backups of critical systems and data
✓ Security Recommendations - Tools, configurations, and best practices to prevent recurrence

5. TIMELINE

Variable Duration

Emergency response work continues until incident is fully resolved

Typical Timeline: 3-7 days for most security incidents

Exact duration depends on scope of damage discovered during investigation. Work proceeds on an hourly basis with regular status updates until complete resolution.

6. QUESTIONS FOR CLIENT

1. Incident Details: What symptoms or issues have been observed? When did they first appear?
2. Affected Systems: Which websites, servers, or systems appear to be compromised?
3. Access Credentials: Who can provide server access, hosting account credentials, and administrative rights?
4. Hosting Provider: Who is the hosting provider and who is the technical contact there?
5. Recent Backups: Are there known clean backups available? When were they created?

7. PROPOSED COST

₹60,000 + GST

Emergency incident response and recovery services

Includes:

• All 5 phases of emergency response work
• Complete forensic investigation and documentation
• System restoration coordination and verification
• Root cause analysis and security assessment
• Comprehensive remediation plan with actionable recommendations
• All deliverables listed in Section 3

Billing Structure:

Given the emergency nature and unknown scope, this is an estimated cost based on typical security incident response work. Final cost depends on the actual scope discovered during investigation.

Regular progress updates will be provided throughout the response process.